Q: How long will it take to receive the product I ordered?

 A: UPS, DHL, FedEx all have guaranteed days for specific services they offer with the exception of ground.  Please visit their websites to find a service that fits you.

USPS: Express mail : by noon or 3:00 p.m. the next day, or noon or 3:00 p.m. the second day.

Priority Mail Service including Flat rate: Typically two to three days to most locations in the US. This is not a guaranteed service. This is not a trackable service.

First Class Mail: Estimated delivery time is two to three days. This is not a trackable service.

Parcel Post: Typically 2 - 9 days, not guaranteed or trackable.

First Class: Estimated Time of Delivery: 2 to 9 days, not guaranteed or trackable.

Q: What will show up on my credit card statement?

 A: H.A.M. which is short for Healthy Air Mask.

Q: Do you ship to other countries?

 A:  We do provide shipping to foreign locations. DHL, UPS, FedEx and USPS all ship abroad.

General Questions:

Q: What is the difference between our masks and ones that the doctors use?

A: The more typical pleated masks that doctors use are disposable, which generates a lot of waste. Furthermore, they are designed to be fluid resistant only and not an effective filter for pollutants, airborne particles and molecules. Lastly, they do not create an air tight seal which allows harmful airbone pollutants in and out.

Q: I have had allergies for many years. Over the counter medication helps only some of the time. Do you think your product would help my problem?

 A: Absolutely, allergies are a physical and chemical reaction to airborne particles that you inhale or come into contact with. Your body reacts to these pollutants in several ways, such as producing mucus in the hopes that it will trap the particulates and expel them from your body. Some other symptoms are distressing, such as inflammation of the sinuses and airways, which restricts airflow and decreases your body’s ability to absorb oxygen. Itchy and watery eyes often occur as well. Medications are designed to deal with these symptoms, which only masks them. Our Healthy Air Masks are designed to filter out the airborne inhalant particulates by keeping them from ever entering the nose and mouth. Keeping the airborne particulates from ever entering your body is the first step.

Q: Why would I use or try Healthy Air Masks?

 A: Why not? The Center for Disease Control and the World Health Organization have advised that wearing a mask is a "first line of defense" and advise that "in a highly contagious environment, wearing any mask is far better than wearing no mask at all". But more importantly, the National Academy of Science stated “In a pandemic situation, effective vaccines and anti-viral medications may not exist or may not be available in adequate quantities.  In that event, non-pharmacological interventions (e.g., hand hygiene, social distancing, and respiratory hygiene/cough etiquette, including the use of masks by the public) will play an even more critical role in pandemic preventive strategies."

Consequently, the Department of Health and Human Services requested the Institute of Medicine of the National Academies to provide recommendations on two issues:

                *Measures that can be taken that would permit the reuse of disposable N95 respirators in healthcare settings

                *The need for reusable masks for the general public.

Q: What is an anti-microbial and is it safe for my child and I?

A: An antimicrobial is a substance that kills or inhibits the growth of microorganisms like bacteria, viruses, fungi or protozoans.  When they are in the air around you, your Healthy Air Mask filters them. Then the antimicrobial kills or keeps these microorganisms from growing. Bac Shield is biodegradable, environmentally responsible, and contains no harsh chemicals or heavy metals. It's also hypo-allergenic, will not trigger an allergic shellfish reaction, and the active ingredient has a long history of safe, effective applications.

Q: How do I put it on?

 A: See our care and fit page to ensure you have it on properly.

Q: How long do you keep it on?

A: Healthy Air Masks are designed to be work for long periods of time.

Q: If I have a cold, will your masks keep me from getting other sick?

A: Wearing a Healthy Air Mask will significantly reduce the risk of spreading harmful viruses to others and is the “first line of defense”.

Q: During the flu season, will your masks keep me from catching other peoples colds?

A: Wearing a Healthy Air Mask will significantly reduce your risk of inhaling harmful airborne viruses. Because you can spread the flu virus through touch and several other ways, wearing your Healthy Air Mask is the first line of defense and will significantly reduce your risk of inhaling a flu virus.

Q: How does the activated carbon help?

A: Activated carbon will help in many ways. Healthy Air Masks filter airborne particulates.  Smells and vapor are too small to be filtered out by the mask alone, so the activated carbon filter assists in filtering out odors.

Q: Can you make custom designs, images or my company logos on your masks?

 A: Yes. If you have the art work in high quality DPI, we can do it. If you require artwork we can also help with custom designs and logos for an additional cost.

Q: Who should use Healthy air Masks?

A: Our Healthy Air Mask should be used by everyone that is concerned about the air that they breathe and the harmful airborne particulates in it.

Q: Why does your company use Bamboo, Tencel, Coolbest®, and Organic Cotton ?

A: Our company uses these fabrics because Bamboo and Tencel are safe, renewable products that have many added benefits cotton does not have. Bamboo and Tencel fiber is softer than cotton and has a natural sheen to the surface. They feel similar to silk or cashmere. Bamboo and Tencel fibers are more breathable, comfortable and thermal regulating than cotton, wool or any other synthetic fabric. Our masks made with these fabrics are durable and stable with a high tenacity. They are also 3-4 times more absorbent than cotton and they dry faster. Bamboo and Tencel textiles can absorb and evaporate perspiration faster than any other fabric. They are extremely absorbent and keep you dry which is great for hot, cold and humid weather. Bamboo and Tencel’s organic fiber properties are non-irritating to the skin - making it a pleasant alternative for anyone with skin sensitivities or other allergies/dermatitis. Bamboo, Coolbest®, and Tencel fibers naturally protect you from UV rays; no other textiles do this. Bamboo, Coolbest®, and Tencel are naturally antibacterial fabrics that combat body odor. These fabrics also keep you cooler in summer and warmer in winter. They also prevent static electricity and are 100% BIODEGRADABLE

Q: Will bamboo and Tencel last as long as cotton?

 A: Bamboo and Tencel are known to last longer than cotton.   

Q: Is it safe to wash every type of mask you sell?

A: Yes, all the Healthy Air Masks that we make are reusable and washable, except for the respirator 3m.

Q: How do they feel when they're on? I have an issue with things over my face. Will it be hard to breathe through?

A: Your Healthy Air Mask will feel extremely comfortable when being worn. We have taken great care to select the fabrics with the best filtering properties, as well as quality and softness, so that your mask feels amazing against your skin. Masks work by filtering harmful airborne particles and in order for this to happen, the air you breathe must pass through a quality filtering process so that the air that enters your body is as free of pollutants as possible. All filters and respirator masks take some level of effort in order for you to breathe through them.

Q: What is the difference between your antimicrobial and others used in the market? Why is yours better?

A: The difference between our antimicrobial and others you can find on the market is that Bac-Shield™ XP is a product of modified carbohydrates found in crab shells, a plentiful renewable resource. Bac-Shield™ XP incorporates the environmentally derived antimicrobial properties of these crab shells into a treatment for textiles and surfaces. Bac-Shield™ XP is intended as a treatment in order to give antibacterial and antifungal protection to the treated materials. Bac-Shield™ XP inhibits the growth of bacteria, mold, mildew and fungus that cause odor, stains, discoloration, decay and deterioration of the treated materials. EPA Reg# 81446-2, EPA Est# 081446-NC-002, CA EPA Reg # 81446-2-AA

Q: What is your guarantee?

A: Please keep in mind that when you buy a face mask you can not return it for any reason. It is considered a personal product and not to be resold. By law we must destroy all masks that are returned to us. However, we guarantee you that we will replace any defective masks.

Q: Are your products available in retail stores?

 A: Not at this time, however we are hoping to have them available soon.

Q: What are the different sizes that are available?

 A: We have two sizes available, a childrens and adults size. Bandanas come in one size.    

Q: How do they work?

A: Healthy Air Masks work by filtering not only the air that comes out of your mouth and nose but the air that goes in. There are extremely harmful airborne particles floating around us all. When they are breathed in, everything from dust to viruses can affect you. Everything from pollen, dust, and cold/flu viruses can cause your respiratory system and general well-being harm. Some of our Healthy Air Masks have been designed with activated carbon filters. They are they only filters known to successfully filter out viruses that a conventional filter cannot. Our most common filter does filter particles up to 1micron. We also have available masks that have been designed with a Merv 8 and Merv 11 filters that are effective against particles .1 to .3 microns.

Q: Are Healthy Air Masks safe for children?

A: Yes. Healthy Air Masks are an excellent level of protection from harmful airborne pollutants that will cause your children harm. Healthy Air Masks should only be used by children under the supervision of a parent or guardian. Not recommended for children under 3 years of age.

Q: What are Healthy Air Masks made out of?

A: Healthy Air Masks are made out of several types of fabrics and materials. We have chosen bamboo and Tencel fabrics which are naturally endowed with a bio-agent called bamboo kun – a remarkably disease-resistant trait in which very little bacteria can survive and incubate on bamboo. This anti-bacterial trait is unaffected when bamboo is processed, as the bamboo kun is a part of the molecular structure of bamboo. Bamboo processing is also economically friendly and environmentally responsible, and bamboo is 100% biodegradable and highly renewable. Bamboo and tencel have many qualities that cotton does not. Both fabrics are natural anti-microbial, odor resistant, moisture wicking, light and breathable, hypoallergenic, environmentally and economically friendly as well as permeable, durable, and antistatic.


Q: Do you take orders by phone?

 A: Not at this time.

Q: Do you sell wholesale?

 A: Yes, Please email healthyairmask@gmail.com

Q: Are M11 filters as good as N99?

 A: We have had thousands of lung, COPD people with very serious respiratory conditions who have used both the PM2.5 and M11 masks. Although technically M11 filters are at 87%, it has been found to that because of commercial grade advanced filter material we use in the middle addition to the masks, they don’t notice any setbacks or differences. In fact, many have found no increased respiratory difficulties.

Q: Where does the gray side of the replacement filters go when you put them in?

 A: The gray carbon side of the filter should be facing away from the face for better protection.